Probable cause
The passenger's loss of balance while deplaning.
NTSB analysis
According to the airline's director of safety, the airplane arrived at the gate and the engines were shut down. While deplaning via the forward entry door stairs, a passenger lost her balance and fell to the ground. The passenger fractured her wrist as a result of the fall.
Text from the NTSB. Open the NTSB docket for ERA11CA010 for the full record.
Event
- Date
- Oct 4, 2010
- Type
- Accident
- Place
- New York, New York
- Nearest airport
- La Guardia Airport (LGA)
- Highest injury
- Serious
- Serious injuries
- 1
- Weather
- Visual (VMC)
- Light
- Day
Bombardier Inc CL-600-2B19
- N-number
- N414ZW
- Category
- Airplane
- Operating rule
- Part 121 (airline)
From the NTSB aviation accident database: N-registered aircraft, events since 2008, data through Oct 28, 2026. The file is published monthly, so the latest weeks are incomplete and recent records can change. The official source is the NTSB aviation investigation search. CheckAero is independent and not affiliated with the NTSB.