Probable cause
a passenger bumping into a flight attendant who was holding a hot liquid.
NTSB analysis
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York.
The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
Text from the NTSB. Open the NTSB docket for DCA18CA209 for the full record.
Event
- Date
- Jun 12, 2018
- Type
- Accident
- Place
- Phoenix, Arizona
- Nearest airport
- Phoenix Sky Harbor Internation (KPHX)
- Highest injury
- Serious
- Serious injuries
- 1
Boeing 737-8H4
- N-number
- N8693A
- Category
- Airplane
- Year built
- 2016
- Operating rule
- Part 121 (airline)
From the NTSB aviation accident database: N-registered aircraft, events since 2008, data through Oct 28, 2026. The file is published monthly, so the latest weeks are incomplete and recent records can change. The official source is the NTSB aviation investigation search. CheckAero is independent and not affiliated with the NTSB.