N-500 N500UM accident near Phoenix, Arizona

May 2, 2021 · NTSB number WPR21LA191 · Final report

Probable cause

The pilot’s inability to maintain control after the balloon's encounter with an unexpected wind gust, which resulted in a collision with a tree.

NTSB analysis

The pilot stated that before the revenue passenger-carrying balloon sightseeing flight, he obtained a weather briefing just before departure. Light and variable winds were forecast. After departure the balloon climbed to about 1,400 ft above ground level and began to drift north rather than northeast as he was expecting. After identifying a vacant field for landing, the pilot initiated the descent with a forward speed of about 6 knots. However, after the basket contacted the ground, the wind speed increased. The pilot partially opened the deflation valve to slow down the balloon, but the basket struck a dead tree. Branches from the tree pierced the basket, causing serious injuries to one of the passengers and minor damage to the basket.

The balloon envelope had a capacity of 29 occupants, and the basket 25. According to the operator, for insurance purposes, the capacity was limited to 19 passengers and one pilot.

Following a fatal balloon accident that occurred in Lockhart, Texas, on July 30, 2016 (see NTSB report AAR-17/03), the Balloon Federation of America (BFA) established an “Envelope of Safety” program for operators who carry paying passengers. According to the BFA, the voluntary program establishes a set of criteria divided into pilot and ride company requirements, which if followed, result in the operator being awarded “Silver”, “Gold”, or “Platinum” status. A prerequisite for all levels is the requirement that each pilot must also satisfy the BFA Professional Ride Operator (PRO) pilot criteria. The criteria established a series of pilot flight experience, training, and drug and alcohol test requirements.

The pilot, who also owned the balloon operation, stated that while he was a member of the BFA, he was not enrolled in the PRO or Envelope of Safety Program.

The accident was the second for the operator, the first also occurred in the same balloon, and resulted in two serious injuries. See NTSB accident report WPR20LA333.

Text from the NTSB. Open the NTSB docket for WPR21LA191 for the full record.

Event

Date
May 2, 2021
Type
Accident
Place
Phoenix, Arizona
Nearest airport
(None)
Highest injury
Serious
Serious injuries
1
Weather
Visual (VMC)
Light
Day

N-500

N-number
N500UM
Category
Balloon
Year built
2019
Damage
Minor
Operating rule
Part 91 (general aviation)
Purpose of flight
Other work use

Other records under this N-number

From the NTSB aviation accident database: N-registered aircraft, events since 2008, data through Oct 28, 2026. The file is published monthly, so the latest weeks are incomplete and recent records can change. The official source is the NTSB aviation investigation search. CheckAero is independent and not affiliated with the NTSB.