Probable cause
The passenger's decision to deplane without assistance despite having a preexisting condition that limited her mobility.
NTSB analysis
A wheelchair-designated passenger wearing an ankle brace was instructed to remain seated and wait for assistance that would be provided after the other passengers had deplaned. Despite these instructions, the passenger attempted to deplane without assistance and without the aid of her crutches, which had been stowed in the crew closet for the flight. While walking down the aisle of the airplane's cabin, the passenger fell near the forward galley and broke both of her ankles.
Text from the NTSB. Open the NTSB docket for CEN11LA092 for the full record.
Event
- Date
- Nov 23, 2010
- Type
- Accident
- Place
- Madison, Wisconsin
- Nearest airport
- Dane County Regional Airport (MSN)
- Highest injury
- Serious
- Serious injuries
- 1
- Weather
- Visual (VMC)
- Light
- Day
Embraer EMB-145LR
- N-number
- N678AE
- Category
- Airplane
- Operating rule
- Part 121 (airline)
From the NTSB aviation accident database: N-registered aircraft, events since 2008, data through Oct 28, 2026. The file is published monthly, so the latest weeks are incomplete and recent records can change. The official source is the NTSB aviation investigation search. CheckAero is independent and not affiliated with the NTSB.